Frequently Asked Questions

We guarantee our custom fit. Every order you place comes with the assurance of a perfect fit. This means that if a garment doesn't fit as expected, you can rely on our local partners to make the necessary adjustments.  That’s why customers place their trust in the Badass Bespokery. If there isn't a partner close to your location, you have the freedom to take your garment to any local tailor, with costs covered by us according to after-sales conditions. On the rare occasion that a garment can't be altered to fit, we will remake it for you so it fits perfectly. Because this is a custom garment made just for you, it is non-returnable and non-refundable. Production starts within 24 hours of  payment processing.

Most design choices are available in the configurator. However, some customizations not visible online can be arranged on request. All special requests are reviewed case by case by our Customer Service team.

You can contact us with your request either before you place your order or within 24 hours after payment. If contacting us after payment, please include your order number.

• Feasibility Some requests may not be possible due to pattern or material limits. Our team will confirm whether your request can be made.
• Impact If a request is accepted, price and delivery time may change. We will always inform you of these in advance before proceeding.

Yes, but only within a short time window. We allow order changes — including updated measurements — if requested within 24 hours,  as long as production hasn’t started. After this period, tailoring starts, and no changes can be made.

•  Time limit:  24 hours from the moment you paid for the order.
• How to request: Contact us as soon as possible with your order number and the corrected measurements.

At this time, Badass Bespokery does not offer company or personal logos. Personal monograms are available on most products.

No loyalty Program yet, but keep checking back on our website.

Badass Bespokery wants you to love your custom shirts as much as we do. Below are some tips that we strongly recommend to prolong the life span of your custom-made shirt.

Upon receiving your first shirt, we recommend washing it before confirming the fit. There may be some slight changes to the fit for the first three to five washes.

Wash your shirts in cold water and hang to dry rather than taking them to the cleaners. We suggest this for all of our shirting, even the non-iron fabrics. Since most of our shirt fabrics are 100% cotton, we allot for some shrinking that is most commonly seen in the collar and cuffs over several launderings. Cleaning shirts with high heat can cause additional shrinkage and will decrease the life of your product.

Starch and the harsh chemicals used during dry cleaning break down the fibers in your shirt. If you do choose to take them to the dry cleaner, we urge you to request laundering them in cold water rather than hot and hand pressing them instead of using the pressing machine. These options will help retain the fit, fabric life, and design aspects.

Below are some tips that we strongly recommend to prolong the lifespan and wearability of your custom-made suit.

Storing your sportcoats and trousers correctly directly relates to how they perform. It is important to hang them with ample space between so they can breathe, release moisture, and recover. Not wearing them multiple days in a row will also aid in the recovery process.

When correctly storing your sportcoats and trousers, be sure to use quality hangers such as cedarwood. These will help maintain the shape and integrity of each garment while warding off moisture accumulation and moths. To further reduce stress on garment seams, store all sportcoats unbuttoned and trousers unzipped.

Just as we do not suggest dry cleaning for our shirts, we do not suggest it more than once a year for our jackets and only slightly more frequently for trousers, since they can show wear more readily. If you feel you must use a dry cleaner, be sure to do your research and find a reputable one whom you can trust. We recommend that you wash cotton trousers in cold water and hang them to dry. For wrinkled garments, we suggest having them pressed instead of dry cleaned. You can maintain the cleanliness of the products by routinely cleaning them with a clothing brush to remove dust and debris.

We do not suggest dry cleaning any of our custom-made casual pants. In order to prolong their wear, we suggest machine wash cool, tumble dry low, do not bleach, and wash with similar colors. If needed, cool iron on the back side to remove wrinkles.

To check the status of your order, please email us at brad@badassbespokery.com for assistance from a member of our Corporate Team.

Badass Bespokery applies a standard shipping charge of $15 for orders under $500 and free shipping for orders over $500.

Badass Bespokery can ship internationally, but the customer is responsible for additional duties or tariffs incurred.

Badass Bespokery does offer expedited shipping direct from the factory for an additional charge.

Delivery on all custom products is approximately 6-8 weeks, depending on fabric availability

No returns or refunds on Custom Items.

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